Privacy Policy StandBy Solutions B.V.

In order to make the StandBy facilities available to its users, it is necessary that StandBy Solutions B.V. processes personal data in a number of cases. Below is a description of which data StandBy uses for what purposes and what StandBy Solutions B.V. does to protect your privacy. StandBy Solutions B.V. will hereinafter be referred to as StandBy Solutions.


StandBy Solutions collects personal data to facilitate the use of its products. Personal data is used to make StandBy work correctly, to identify the user of StandBy, to make contact in case of a support request or incident, to facilitate communication between users within the same customer environment and for user surveys.

Personal data

StandBy Solutions is responsible for processing personal data for the service offered: StandBy. The following personal data is processed for StandBy:

  • First name, last name and username
  • Password
  • Phone number
  • (Company) e-mail address
  • (Portrait) photo of users (Optional)
  • Presence at a predefined (geographical) location
  • Optional: Address, postal code and city

This data is processed and used for:

  • Alarms – StandBy uses personal data to send targeted alarms based on name, role and location. This data is stored and can be viewed in a historical overview of alarms. If there are links with third party systems such as a fire alarm system or aggression buttons, this will also be displayed and saved in the application.
  • Internal communication – Personal data is used to send and receive messages between users in the StandBy environment.
  • Presence detection – StandBy collects data about the presence in pre-designated locations or areas. Precise locations are never known in the system. Location data is processed locally. The smartphone client (app) only generates notifications based on the presence of the user within a complex or zone. These notifications are shared securely (using HTTPS) with StandBy over the internet. StandBy only sees if someone is present or absent. In addition, this data is used to generate attendance statistics, based on roles, usernames are not shown in the attendance statistics.
  • Availability – In StandBy there is the possibility to indicate availability. A user also has insight into the availability of the users within their own customer environment.
  • Support – For the (automated) sending of (forgotten) passwords, answering questions and providing support, the name, telephone number and e-mail address of the relevant user can be used.
    StandBy Solutions will not sell, distribute or disclose personal data to third parties without your prior consent, unless it is obliged to do so by law, code of conduct and professional rules or a court order.

StandBy Solutions does not store personal data longer than necessary for the purposes described. Exceptions to this are data that must be kept longer on the basis of a statutory retention obligation or rules of conduct and professional practice.

Changing personal data

As a user of StandBy Solutions, it is possible to adjust, add or delete personal data. If you stop using our services, it is possible to receive the personal data (of all users) in a JSON file.

Use of log files

StandBy Solutions automatically generates log files of the use of its service. StandBy Solutions keeps track of usage data such as IP addresses, URLs, date and time the pages were called up, the referring communication facilities and other parameters in the URLs.

Data concerning (communication) actions in StandBy can also be used for statistical purposes with the aim of improving the service.

Retention periods

Short description data category outer retention period Final retention period
Personal data: This category relates to the personal data that is processed and used for the proper functioning of the StandBy application. This data can be modified by the user himself and by the administrator. 1 month (after cancellation)
Log Files: These are historical records of users’ activities in StandBy, which are kept for auditing, understanding usage, and troubleshooting. 3 months
Backups: StandBy backups are kept to restore and/or replenish any lost or corrupted data. This also concerns personal data. 31 days
Administrative data (billing) 10 years


StandBy Solutions has taken appropriate technical and organizational measures to protect personal data against loss or against any form of unlawful processing.

StandBy is standard equipped with secure connections. All our connections to and from StandBy on the smartphone and the application on PC, tablet and laptop are secured by HTTPS.

Employees at StandBy Solutions

Employees of StandBy Solutions are bound to secrecy on the basis of the applicable code of conduct and professional rules.


StandBy Solutions uses servers and storage from Amazon Web Services (EC2 and S3). We only use servers in the European Union. We use Amazon Web Services EC2 and S3 for Production and Backups.

Privacy by design

When developing new features and functions, StandBy Solutions adheres to the “privacy by design” principle. This means that every (new) feature or function is examined for appropriate protection and security. This can be technical or organizational in nature.

Data breach

In the event that a data breach is discovered or reported, StandBy Solutions will investigate the issue with the highest priority and implement a permanent solution. If it appears that it is taking longer to implement a permanent solution, an interim solution will be applied until a permanent solution is available. An investigation will also be carried out into the scope of the data breach. Administrators of affected environments will be notified as soon as possible by email or telephone. If necessary, a report will be made to the Dutch Data Protection Authority. The procedure to be taken is described (internally) in the protocol: “What to do in the event of a data breach?”

Third Party Communication Facilities

If communication facilities or services of third parties are required for the service of StandBy Solutions, such as smartphones, network connections or browsers, it is possible that these third parties or others collect information about you on these communication facilities. StandBy Solutions is not responsible for the content of these communication facilities or services and the actions of these third parties and others. StandBy Solutions recommends that you take note of their policy regarding the processing of personal data.

Suppliers of StandBy Solutions

For our services we use services and facilities of third parties. A list of suppliers and agreements can be requested via

Consent and Changes

When you provide information through this service, you also consent to the collection, use, and disclosure of that information in accordance with our privacy policy. Our privacy policy can be changed unilaterally. In the event of major changes, we will inform the contract holders by e-mail before a change takes effect.


Questions about our privacy statement? contact us on 085 888 2466 or via


November 16, 2017: Updated version of the privacy statement published.