Business communication Reachability
Every organisation needs to be reachable for their customers. If a customer contacts the organisation you want them to reach the right person without too much waiting or forwarding. It is not practical for employees to receive calls when in a meeting or when they are out of the office.
StandBy can help with this and offers the possibility of being reachable when it is convenient for the employee. An employee can have the status “unable to reach”. The customer is immediately forwarded to a co-worker who is able to answer, thus saving waiting time
Facility management can be a complex process. Often there are several areas such as property management, energy, and managing the staff, such as cleaners and technical staff.
Managing all those areas can be quite a challenge. In small organisations it is most often a part of another function. Therefore, StandBy has developed modules for the Facility industry. StandBy can collect information about property usage. This information can be used to make the most of the available space. In addition StandBy can combine energy usage and the presence data of users to save energy. Further, supporting staff can check with StandBy whether anything needs to be repaired or cleaned in a particular space or room.
You can find the following functionality in the facility services module:
- Building usage
- Energy usage
- Facility services
A safe workplace
A safe work environment is essential to any organisation. Employees will be at ease because they know it is safe. ERO(emergency response officers) and security personnel are an integral part of the safety measures.
Managing these important people can be tricky. Presence is tracked manually which in case makes it error prone. Fast and secure communication lines are important in emergency situations.
StandBy combines several functions of emergency response teams, safety and security in one smartphone application. StandBy can send and receive alarms, set up communications lines between ERO and/or security personnel and gives insight in the presence of safety personnel.
You can find the following functionality in the safety module:
- ERO (emergency response officers)